Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original packaging.

Several types of goods are exempt from being returned. Ink that has been opened and software that has been downloaded or opened cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Headsets that have been used

To complete your return, we require a receipt or proof of purchase.

In some cases your purchase may be sent back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Anything with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at peter@mypcsstore.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at peter@mypcsstore.com and send your item to: 46 Madawaska St, Arnprior, ON K7S 1R9.

Return Shipping Cost

To return your product, you should mail your product to: 46 Madawaska St, Arnprior, ON K7S 1R9.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help

Contact us at peter@mypcsstore.com for questions related to refunds and returns.